Shipping Policy
Our shipping costs are based on an item's size and weight as well as the method
of shipment. Courier delivery must be to a physical street address. Items
ordered together are not necessarily shipped simultaneously. If an item is back
ordered, we will notify you by telephone or e-mail with an estimated delivery
date. Some items may take 6 to 8 weeks for delivery. Shipments to
Alaska and Hawaii may incur extra charges. When available, expedited shipping
will have extra charges.
Motor Freight:
Products that exceed the size limitations of UPS will be shipped via motor
freight. Motor freight shipments are only available to residents of the 48
contiguous United States. Motor freight charges shall only include tailgated assisted delivery that will require the customer to help off load furniture and bring into church building.
Freight Damage
If your item has been damaged in shipment we will repair or replace that item
at no cost to you. Please contact our customer service department by telephone
or e-mail within 48 hours to report.
Broken Glass
We do not consider an item with broken glass to be a damaged product. Please
contact our customer service department by telephone or e-mail within 48 hours
of receipt and we will ship you a replacement glass at no charge to you.
Wrong Item Shipped
Given our priority with customer service, you can bet that we check and double
check all items before they are shipped. In the unlikely event that you are
accidentally shipped the wrong item, please contact our customer service
department by telephone or e-mail within 48 hours of receipt to obtain an RMA
number. Items without an RMA number will be returned to the customer and will
not be processed. The correct item will be shipped as soon as possible
with no freight charges.